TRACS Service Bureau & HUD Multifamily Compliance Processing

EPS provides TRACS Service Bureau services for HUD-assisted multifamily housing nationwide. We support owners and agents by handling the technical, regulatory, and submission requirements associated with TRACS reporting—accurately, securely, and consistently.

Our work allows property management teams to focus on operations while we manage the details of HUD compliance processing.

Reliable TRACS Support for HUD Programs

EPS, Inc. offers reporting and compliance processing services for HUD-assisted housing programs, including:

  • Section 8
  • Section 811 PRA Demonstration
  • PRAC
  • RAD

Owners and managers securely provide tenant information and vouchers, and EPS enters, reviews, and submits the required TRACS files to the appropriate Contract Administrator or directly to HUD.

EPS is a nationally recognized expert in getting vouchers paid.

HUD Multifamily Compliance Processing Services

As part of our TRACS Service Bureau operations, EPS provides ongoing HUD Multifamily Compliance Processing, including:

  • 50059 certification processing and reporting
  • Electronic transmission of tenant certifications and HAP vouchers to TRACS
  • Review and resolution of TRACS error messages
  • Streamlined tenant and certification error correction
  • Professional attention to TRACS voucher and payment issues
  • Monthly voucher review and reconciliation with HUD or the Contract Administrator
  • Assistance with recovery of missing or delayed voucher payments
  • Assistance for properties behind in voucher submission, often provided at HUD’s request to help restore timely and accurate TRACS reporting

We work with HUD and Contract Administrators nationwide to resolve TRACS-related issues efficiently and accurately.

Expertise in HUD Handbook 4350.3 and LIHTC

EPS staff are experienced in the requirements of HUD Handbook 4350.3, MAT Guide, and HUD Housing Notices and have working knowledge of LIHTC program requirements as they intersect with HUD-assisted multifamily housing. This expertise is applied daily as part of our TRACS and compliance processing work.

Our staff’s experience spans HUD-assisted housing, TRACS reporting, and familiarity with LIHTC program structures commonly encountered in mixed-finance and layered-subsidy properties, and includes participation in and contributions to HUD working groups responsible for developing the 50059 and 50059-A Instructionals, MAT Guide updates, and Transition Guides.

Reference: Revised HUD Handbook 4350.3
Reference: MAT Guide 202D
Reference: 50059 Instructional
Reference: 50059A Instructional

A Practical Safety Net for Property Managers

EPS serves as a practical safety net for managers and agents navigating TRACS compliance. Our role is to:

  • Catch issues before transmission
  • Reduce rejected submissions
  • Minimize payment interruptions
  • Provide clear guidance when corrections are required

Instead of spending time troubleshooting TRACS issues internally, clients rely on EPS to manage compliance processing consistently and professionally.

Service Bureau Contact Information

Phone: (802) 800-1854
Fax: (802) 588-6152

If you are having trouble sending files to EPS, please call the TRACS Service Bureau phone number above or use our contact form and a member of our team will assist you.

Contact the TRACS Service Bureau

Frequently Asked Questions

What is a TRACS Service Bureau?

A TRACS Service Bureau assists HUD-assisted multifamily housing providers by processing tenant certifications, transmitting HAP vouchers, resolving TRACS errors, and supporting monthly compliance reporting to HUD or the Contract Administrator.

What HUD programs does EPS support?

EPS provides TRACS Service Bureau services for HUD-assisted programs including Section 8, Section 811 PRA Demonstration, PRAC, and RAD properties.

Does EPS process 50059 certifications?

Yes. EPS provides 50059 certification processing and reporting as part of our HUD Multifamily Compliance Processing services.

Does EPS submit files directly to TRACS?

Yes. EPS securely transmits tenant certifications and HAP vouchers electronically to TRACS on behalf of property owners and agents.

Can EPS help resolve TRACS errors and payment issues?

Yes. EPS reviews TRACS error messages, assists with corrections, and works with Contract Administrators and PBCAs to resolve voucher and payment issues, including recovery of missing or delayed payments.

Is EPS familiar with HUD Handbook 4350.3?

Yes. EPS staff are experienced in applying HUD Handbook 4350.3 requirements as part of our TRACS and compliance processing services.

Does EPS have experience with LIHTC properties?

Yes. EPS staff have working knowledge of LIHTC program requirements and routinely support HUD-assisted properties where LIHTC is part of the overall financing or compliance landscape. Our TRACS and HUD compliance processing reflects this familiarity where applicable.

Disclaimer: EPS provides TRACS submission and HUD compliance processing support based on information supplied by the owner or agent; owners and agents remain responsible for final program compliance, tenant eligibility determinations, and adherence to HUD and LIHTC requirements.

Information for Current TRACS Service Bureau Customers

If you are a current EPS TRACS Service Bureau customer, the following resources are available to assist with HAP voucher processing and certification submissions:

Phone:
(802) 800-1854

Fax:
(802) 588-6152

If you are having trouble sending files to EPS, please call the Service Bureau phone number or use the contact form for assistance.

Contact Form